Private partner portal
Turn your Confluence knowledge base into a secure, branded portal. Keep customers or partners engaged, reduce support burden, and help them get value sooner.
Messy onboarding costs time, hurts adoption and drives churn. Without one self-serve hub, your support and customer success teams spend hours answering the same questions instead of helping customers succeed. Sound familiar?
Setup guides, videos and docs are scattered across emails, Confluence and other tools, so customers can’t find what they need.
Your customer success team answers the same onboarding questions every week, on tickets that never needed raising.
Without clear guidance, customers struggle to get value quickly, and some leave early.
Each customer gets a different onboarding experience depending on who’s available, which leads to frustration and unpredictable results.
Capable Sites turns your Confluence space into a branded onboarding and partner portal on your own domain (for example, onboarding.yourcompany.io or partners.yourcompany.io). You protect it with a shared password, or with Atlassian login limited to the email domains you choose.
Your teams keep writing and maintaining content in Confluence. No extra tools, no duplicate work. Hit publish, and every page automatically updates on your external portal.
New customers and partners get one simple URL to bookmark, with setup guides, FAQs, troubleshooting, runbooks and best practices all organised, searchable and up to date.
Use Confluence as your ops handbook or customer runbook, and share it externally as a controlled portal that only the right people can see.
#Settings that matter for this
Decision | Where |
|---|---|
Who can see it | Access modes |
Which spaces, in what order | Spaces and navigation |
How it looks | Theming your site |
Your own address | Setting up a custom domain |
#Related
A pattern, not a template.
