Upload button is greyed out, or the library says 'You don't have permission to upload images to this

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What you are seeing

The Upload button is greyed out, or the library says 'You don't have permission to upload images to this space' or 'to the global library'.

#Why it happens

Uploading needs two separate Confluence permissions in that space: add attachments and add pages or blog posts. Having attachment rights alone is not enough. Creating, renaming and deleting folders needs the same two permissions.

#What to do

Ask a space admin to grant you both permissions. For global images, the permissions are set on the CAPABLEASSETSTORE space.

#Settings involved

Setting

Where

What it does

Global settings → Asset access (Permissi

Capable settings → Asset access

-

Global image library space

Confluence space with the key CAPABLEASSETSTORE, named 'Capable Asset Store'

-

Upload permission (derived, not a Capabl

Confluence space permissions

-

#Limits that apply here

Limit

Value

What happens

File types you can drag and drop to upload

BMP, GIF, ICO, JFIF, JPEG, JPG, PNG, SVG

Anything else shows 'Invalid file type. Only image files are allowed'.

File types offered by the Upload button

PNG, JPG, JPEG, GIF, BMP, TIFF, WebP and a few more

This list leaves out SVG, ICO and JFIF, which drag and drop does accept.

File types accepted in Rovo chat

PNG, JPG, JPEG, GIF, WebP, SVG, BMP and a few more

PDF, AI and PSD files are left out on purpose, even though the library lets you upload them. Capable checks what the file really is, not just its name.

#A few things that catch people out

  • Nothing stops you uploading a very large file. A big file can upload fine and then fail to open in the editor (3 MB limit) or in Rovo chat (5 MB limit).

Found it? Good.