Published site shows 'This image could not be exported (download failed)' or '(content not found or
What you are seeing
A published site shows 'This image could not be exported (download failed)' or '(content not found or no longer available)'
#Why it happens
Either the referenced image has neither a stored full-resolution attachment nor a thumbnail, or the reference points at an image owned by a different Capable app. The site exporter reads library images with the publishing app's own credentials, so a reference left behind by another app id resolves to nothing.
#What to do
Re-upload the image, or migrate the standalone library into the Suite so the reference points at an image the publishing app owns.
#Settings involved
Setting | Where | What it does |
|---|---|---|
Global settings → Capabilities | Confluence admin → Apps → Capable → Settings → Capabilities | - |
Global settings → Asset access (Permissi | Capable settings → Asset access | - |
Global settings → Egress | Capable settings → Egress | - |
#Limits that apply here
Limit | Value | What happens |
|---|---|---|
Upload. Drag and drop accepted extensions. | Bmp, gif, ico, jfif, jpeg, jpg, png, svg | Anything else raises 'Invalid file type. Only image files are allowed'. |
General image compression target | 5 MB and 2500 px on the longest side | - |
Editor / attachment-import fetch ceiling | 3 MB | An attachment loaded for editing or importing into the library is capped at 3 MB of raw bytes. Larger files are auto-resized to PNG to fit; only if that still fails does it error 'Image too large for |
#Related
Caption on the page is different from the caption on the published site
On a page, Show Caption prints the library asset's own title (or description). The publish
PDF, AI or PSD file uploaded fine but shows 'Unsupported Format' on the page
The library accepts these files and stores them, but gives them the Capable logo as a plac
Export and published sites
The rest of this family.
Found it? Good.
