Permissions and access

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.


#At a glance

Symptom

Usually because

Image shows 'You do not have permission to view this image'

The viewer cannot read the space that holds the library image.

Upload button is greyed out, or the library says you don't have permission to upload

Uploading needs two separate Confluence permissions in that space: permission to add attachments and permission to add pages or blog posts. Attachment rights alone are not enough. Creating, renaming and deleting folders needs the same permissions.

Cannot change who edits global images from inside Capable

Capable does not allow those changes, so the Asset access tab is read-only.

Changing the permissions on Asset access also changed diagrams, markdown, calendar or search

Capable's global assets all share one place in Confluence, so a permission change applies to all of them together. There is no images-only permission.

Cannot find the Capabilities, Indexing, Egress or Migration settings tab in the standalone Images app

None of these tabs come with the standalone app. Capabilities (the site-wide switch that hides features) is only in the Suite.

Cannot turn Images off for a single space

Space settings only offers the Auto, Always and Never choice for features that can be pinned to the navigation bar, and Images cannot be pinned. Its row is read-only.

'No permission to add images to this page' at the bottom of the insert dialog

You can read the library but you cannot edit this page.

Image cannot be edited before inserting

Images over 3 MB cannot be opened in the image editor. The same 3 MB limit applies when you load a page attachment to edit or import it.

Rovo agent or external AI client cannot use the Capable image tools

Neither app makes its image tools available to other people's agents. The Suite shares only its two approval tools.


#In this section



Most of these are expected behaviour.