Global images section has disappeared from the library

What you are seeing

The Global images section is missing from the Images library sidebar.

Images library with Global images listed under Image library in the sidebar and a folder of screenshot thumbnails open
When things are working, Global images appears under Image library in the left sidebar, with its folders beneath it.

#Why it happens

The CAPABLEASSETSTORE space is missing, the person cannot read it, or Capable could not create it. If creating it failed, Capable does not try again during that session.


#What to do

Check that the space exists and that the person has permission on it. Reload the page to retry a failed creation. Never delete that space: its description warns against it.


#Settings involved

Setting

Where

What it does

Global settings → Capabilities

Confluence admin → Apps → Capable → Settings → Capabilities

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Global settings → Asset access

Capable settings → Asset access

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Global settings → Egress

Capable settings → Egress

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#Limits that apply here

Limit

Value

What happens

Gallery page size

25 images per page

A 'Show more' button loads the next 25 while more remain.

Attached images: accepted file types

Jpg, jpeg, png, gif, bmp, svg, webp, tif

AVIF, HEIC, ICO and JFIF attachments never appear. Attached images also leaves out the CAPABLEASSETSTORE space, generated thumbnail files and Capable's own library images.



Found it? Good.