Fix Microsoft Teams approval messages not arriving

Updated
View as text
Open in Confluence
Open in ChatGPT Open in Claude

If Confluence approval messages are not reaching somebody in Microsoft Teams, the usual causes are that their Confluence and Microsoft 365 email addresses differ, they switched Teams notifications off, they cannot read the page, or your site connected Teams before 21 October 2026 and needs reconnecting. Work through the checks below in order.

#Before you start

You need

Why

A Confluence site administrator

For the checks in Global settings.

The person who is missing messages

To check their own notification switches.

#Checks, in order

  1. In Global settings, on the Notifications tab, check the Microsoft Teams card shows Connected and Microsoft Teams integration is on.

  2. If Teams was connected before 21 October 2026, turn the connect switch off, then on again.

  3. Check the person's Confluence email matches their Microsoft 365 email. If they differ, no message is sent and nothing says so.

  4. Ask them to check Send me Microsoft Teams notifications is on, under Notifications in the Approval sidebar.

  5. Make sure they can read the page. People who cannot are skipped silently.

  6. The first message to somebody can take up to a minute, while Capable adds the app for them.

#Messages arrive but there are no buttons

  • An administrator has not turned on Microsoft Teams approval actions.

  • The space requires an authenticator code to approve, which a Teams button cannot collect. See Sign approvals with a code.

  • Buttons only ever appear on requests, never on the message saying something was approved or rejected.

Found it. Messages are back on their way.