# Fix Microsoft Teams approval messages not arriving

📝

Microsoft Teams support is coming soon.

If Confluence approval messages are not reaching somebody in Microsoft Teams, the usual causes are that their Confluence and Microsoft 365 email addresses differ, they switched Teams notifications off, they cannot read the page, or your site connected Teams before 21 October 2026 and needs reconnecting. Work through the checks below in order.

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## Before you start

| **You need**                       | **Why**                                   |
| ---------------------------------- | ----------------------------------------- |
| A Confluence site administrator    | For the checks in Global settings.        |
| The person who is missing messages | To check their own notification switches. |

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## Checks, in order

1. In **Global settings**, on the **Notifications** tab, check the **Microsoft Teams** card shows **Connected** and **Microsoft Teams integration** is on.
2. If Teams was connected before 21 October 2026, turn the connect switch off, then on again.
3. Check the person's Confluence email matches their Microsoft 365 email. If they differ, no message is sent and nothing says so.
4. Ask them to check **Send me Microsoft Teams notifications** is on, under **Notifications** in the Approval sidebar.
5. Make sure they can read the page. People who cannot are skipped silently.
6. The first message to somebody can take up to a minute, while Capable adds the app for them.

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## Messages arrive but there are no buttons

* An administrator has not turned on **Microsoft Teams approval actions**.
* The space requires an authenticator code to approve, which a Teams button cannot collect. See [Sign approvals with a code](https://help.gocapable.com/approval/sign-approvals-with-a-code.html).
* Buttons only ever appear on requests, never on the message saying something was approved or rejected.

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## Related

### [Microsoft Teams](https://help.gocapable.com/approval/microsoft-teams.html)

The full Microsoft Teams reference.

### [Set up Microsoft Teams notifications for Confluence approvals](https://help.gocapable.com/approval/set-up-microsoft-teams-notifications-for-confluence-approvals.html)

Connect Teams from scratch.

### [Common questions](https://help.gocapable.com/approval/common-questions.html)

Other things that look broken but are not.

### [Integrating Confluence approvals with Microsoft Teams](https://help.gocapable.com/approval/integrating-confluence-approvals-with-microsoft-teams.html)

All Teams how-to guides.

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_Found it. Messages are back on their way._