Getting help

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Help is reachable from more places than most people realise, and one of them collects exactly the details support needs.

If you are about to raise a ticket, start with the last section.

#Where help lives

The Capable byline panel for a page, with a tooltip reading Ask users to approve the page shown beneath the Approval row.
Hovering a question mark explains the element beside it, and clicking one opens the matching documentation page.
A getting started panel headed Welcome to Capable Diagrams, with four help article cards and a View full documentation button.
Each capability opens with a panel of its most useful articles and a link to the full documentation.

Route

What it gets you

The Capable byline

Help results alongside your search, plus a Help icon

Command K

A Help articles group. Suite only

The main menu

An About group with Support, Documentation, Status, What's new and Website

Settings cards

A Help button on individual settings cards

#Before you raise a ticket

The main menu, then About, then More details, shows everything support will ask for: your cloud id, account id, edition, capability set, licence type, enabled flags, the app version and the build.

  • Copy that block into the ticket. It saves an exchange.

  • Add the page URL and whether the problem happens for other people on the same page.

  • For a rendering problem, say whether a hard reload or a private window changes anything.

#Diagnosing visibility

Settings, then Troubleshoot Permissions, explains why content is not visible to you in the space you currently have selected. It is worth trying before raising a ticket about missing content.

#A few things worth knowing

  • A capability that is entirely missing is usually hidden by an administrator rather than broken.

  • A macro showing a licence panel is a licence problem, not a content problem.

  • The Egress settings card's Help button currently opens the marketing site rather than a help article.

About, More details. Paste that in the ticket.