# Getting help

Help is reachable from more places than most people realise, and one of them collects exactly the details support needs.

If you are about to raise a ticket, start with the last section.

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## Where help lives

![The Capable byline panel for a page, with a tooltip reading Ask users to approve the page shown beneath the Approval row.](https://help.gocapable.com/images/a44ec35b-7b0d-42f8-9633-e8f4bb8a1c6d.webp)

Hovering a question mark explains the element beside it, and clicking one opens the matching documentation page.

![A getting started panel headed Welcome to Capable Diagrams, with four help article cards and a View full documentation button.](https://help.gocapable.com/images/b060ac43-1cc0-4686-aeb2-ed7efac71a03.webp)

Each capability opens with a panel of its most useful articles and a link to the full documentation.

| **Route**          | **What it gets you**                                                       |
| ------------------ | -------------------------------------------------------------------------- |
| The Capable byline | Help results alongside your search, plus a Help icon                       |
| Command K          | A Help articles group. Suite only                                          |
| The main menu      | An About group with Support, Documentation, Status, What's new and Website |
| Settings cards     | A Help button on individual settings cards                                 |

⚠️

**Help search hides some results deliberately.** Anything about installing or uninstalling, and anything Jira-related, is filtered out. Use the documentation directly for those topics.

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## Before you raise a ticket

The main menu, then About, then More details, shows everything support will ask for: your cloud id, account id, edition, capability set, licence type, enabled flags, the app version and the build.

* Copy that block into the ticket. It saves an exchange.
* Add the page URL and whether the problem happens for other people on the same page.
* For a rendering problem, say whether a hard reload or a private window changes anything.

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## Diagnosing visibility

Settings, then Troubleshoot Permissions, explains why content is not visible to you in the space you currently have selected. It is worth trying before raising a ticket about missing content.

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## A few things worth knowing

* A capability that is entirely missing is usually hidden by an administrator rather than broken.
* A macro showing a licence panel is a licence problem, not a content problem.
* The Egress settings card's Help button currently opens the marketing site rather than a help article.

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## Related

[Known limitationsIt may be expected behaviour.](https://help.gocapable.com/capable/known-limitations.html)

[Licence statesWhat the panels mean.](https://help.gocapable.com/capable/licence-states.html)

[AdministrationSettings that cause this.](https://help.gocapable.com/capable/administration.html)

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_About, More details. Paste that in the ticket._