Fix Capable permission errors in Confluence
When Capable cannot save, insert or show something for you, open your Capable settings and select Troubleshoot Permissions. It checks your page and attachment permissions in the current space and in the Capable Asset Store space, and whether the app needs an update, and names each problem separately so you know what to ask for.
#Before you start
You need | Why |
|---|---|
Any Capable user | Everyone can run the checks for themselves. |
The space you have a problem in | Open Capable from that space. The space checks only run when a space is selected. |
#Steps
Select the Capable menu at the top left of any Capable page, then Settings.
In the General section, select Troubleshoot Permissions.
Each check shows as passed, a warning or an error, with a line explaining it.
Send the failing check to your space or site administrator, then select Run Again once they have changed it.
#What the checks mean
Check | What to ask for |
|---|---|
Current Space Add Page Permission | Create page permission in that space. |
Current Space Add Attachment Permission | Create attachment permission in that space. Diagrams and images are stored as attachments. |
Global Space Exists/Can Access | Access to the Capable Asset Store space (CAPABLEASSETSTORE), where shared assets live. |
Global Space Add Page Permission and Global Space Add Attachment Permission | Create permissions in the Capable Asset Store, if you need to add to the shared library. |
App Update Needed | A site administrator to update the app or accept its new permissions. |
#If it does not work
Every check passes but something still fails: note what you were doing and contact support. See Getting help.
A reader sees You do not have permission to view on a macro: they cannot see the underlying content. Check page restrictions.
Your administrator deliberately removed Add on the Capable Asset Store: that is how shared templates are protected. See Restrict who can edit shared Capable templates and images.
#Related
User preferences
Your Capable settings, including Troubleshoot Permissions.
Restrict who can edit shared Capable templates and images
Why Add may be off on purpose.
Update Capable for Confluence when it says Addon is outdated
Clear App Update Needed.
Known limitations
Behaviour that surprises people.
Using Capable on Confluence pages
All everyday guides.
Name the missing permission, then ask for exactly that.
