Something is missing or looks wrong

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.


#At a glance

Symptom

Usually because

In the Capable Suite, the Quality byline does not appear on pages in a space

Four separate gates control it: the site-wide Capabilities switch must be Visible; the space must not be set to "Never"; the space must be explicitly set to "Always" (Auto is not enough for

Dashboard is empty or shows zero everywhere on a site that clearly has problems

Usually "not indexed yet" or "not yet aggregated", not "no problems". Four different empty messages mean different things.

Page that obviously breaks a rule does not appear in any count, badge, list or chart

Capable has not indexed the page to the required version yet. Newly created pages, pages edited in the last 10 minutes, and pages on a site still doing its first sweep are all invisible to t

Blocking example.com flags a page linking to docs.example.com on the page and in search, but that pa

Subdomain matching applies only to the per-page surfaces. The counts use exact domain matching.

Space is missing from "Top spaces by issues", or its numbers look out of date

The weekly sweep skips spaces whose content has not changed since the last completed run, drops spaces with zero pages from the rollup, and silently skips a space that errors during the run.

Rules page shows no control for the empty-page word threshold, the no-headings minimum, custom banne

Those settings exist in the stored configuration model but have no screen, and the detection code ignores them. It always uses 10 words, 100 words and the built-in word lists.


#In this section



Most of these are expected behaviour.