Cannot connect an EU Smartsheet account
What you are seeing
Cannot connect an EU Smartsheet account
#Why it happens
Sign-in and every API call go to the .com endpoints; only the embed and auto-convert allowlists include the .eu addresses.
#What to do
Embed EU sheets by pasting a publish link. Browsing, publishing, sharing status and the interactive table are not available for EU accounts.
#Settings involved
Setting | Where | What it does |
|---|---|---|
Global settings → Smartsheet | Confluence settings → Apps → Smartsheet | There are no Smartsheet-specific admin settings. The page shows only the Introduction / getting-started section and help links. Every other section is switched off for this app: Capabilities (suite only), Features (nothi |
Smartsheet space page | A space's page list → "Smartsheet" ("Browse and embed your Smartsheet views") | Three tabs. Introduction carries the help links. Space sheets scans Confluence pages for Smartsheet macros and needs no Smartsheet connection; each card carries a "used on N pages" badge and a right-click menu to copy th |
Smartsheet connection | Macro settings, or the connection chip on the Smartsheet space page | One Smartsheet connection per Confluence user (not per site, not per macro). Connect opens a new browser tab for Smartsheet consent, asking for read and admin access to sheets. Switch account restarts consent and waits f |
#Limits that apply here
Limit | Value | What happens |
|---|---|---|
Resolving a pasted sheet link | - | - |
Switch account timeout | - | - |
Smartsheet plan | - | - |
#A few things that catch people out
Production customers are on the legacy Connect app.
#Related
App is replaced by "License Not Found" or "License expired"
Licensing is enforced in production and wraps every surface. Including a macro on a public
"Your Smartsheet plan does not include API access (Business or Enterprise is required)."
The connected Smartsheet account is on a plan without API access.
Permissions and access
The rest of this family.
Found it? Good.
