Published Capable Site reports nothing
What you are seeing
A published Capable Site reports nothing.
#Why it happens
Either the "Capable analytics integration" switch is off, or no Google Analytics ID was entered on that panel (the switch stays disabled until it is), or the cookie consent banner is on and the visitor has not clicked Accept, or the site is unlicensed.
#What to do
In that site's Settings > Integrations, enter the Google Analytics ID first, then turn the integration switch on. If the cookie consent popup is on, remember that declining or ignoring the banner means no analytics at all for that visitor.
#Settings involved
Setting | Where | What it does |
|---|---|---|
GA4 property | Settings > Apps > Google Analytics > Connect Google | Which GA4 property the in-Confluence reports read from. Also scopes the data stream, API secret and custom dimension controls. |
Create API secret (+ button) | Settings > Apps > Google Analytics > Enhanced tracking | Creates a new Measurement Protocol secret in your GA4 data stream, named "Google Analytics by Capable", and stores it immediately. |
Custom dimensions (GA4) - Sync / Refresh | Settings > Apps > Google Analytics > Enhanced tracking | Creates the app's 14 custom dimensions in your GA4 property. Five are required (space key, hashed account id, content id, content type, content version) and back the core reports; nine are optional and each unlocks a rep |
#Limits that apply here
Limit | Value | What happens |
|---|---|---|
Reports page date range | - | Default 30 days. |
Historical lookback | - | The health check that drives the reports notice bar looks back 400 days, matching GA4's default retention ceiling. |
Settings propagation delay | - | Four caches sit between saving a setting and a reader's browser acting on it: a 60-second server cache, the published projection, a 10-minute CDN cache and a 10-minute cache in each reader's browser. |
#Related
Found it? Good.
