Macro is replaced by "License Not Found" or "License expired"

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What you are seeing

The macro is replaced by "License Not Found" or "License expired".

#Why it happens

Licensing is enforced in production and covers every app surface including rendered macros.

#What to do

Renew or reactivate the licence in Manage apps. Note that in the standalone PDF app the banner's "View on Marketplace" link is broken and goes nowhere useful; reach the listing from Manage apps instead.

#Settings involved

Setting

Where

What it does

App licensing

Marketplace / Manage apps

-

Unlicensed and anonymous access

Built into the macro registration

-

Space settings

n/a

-

#Limits that apply here

Limit

Value

What happens

Linked PDF size ceiling

2.5 MB

A PDF fetched from a public web address is refused above 2.5 MB and the macro shows "This PDF is too large". Attachments do not go through the proxy and are not subject to this cap. The limit is not s

Zoom range

20% to 200%

Applies in the macro and in the pop-out/fullscreen modal. The starting zoom is fit-to-width.

#A few things that catch people out

  • With licensing enforced, a missing or expired licence replaces the macro with a banner. In the standalone PDF app that banner's Marketplace link is broken.

  • The app requests broader read scopes than the macro visibly needs (all content, search, groups) so the upgrade from the old Connect app stays eligible for in-place upgrade without fresh admin consent.

  • Pasted PDF links are not automatically converted into the macro.

Found it? Good.