Image does not appear in a rendered document
What you are seeing
An image does not appear in a rendered document.
#Why it happens
Images normally load through Capable's proxy. Anything that bypasses the proxy. Including images.unsplash.com, images already on an admin-approved domain, or a broken URL. Is blocked by the app's image policy with no visible message. Relative image paths also cannot be resolved, because the Jira surfaces pass no base URL.
#What to do
Use a full absolute URL to an ordinary image host and avoid relative paths. Avoid images.unsplash.com. If nothing shows, check the browser console for a blocked request.
#Settings involved
Setting | Where | What it does |
|---|---|---|
View / Edit (editor mode) | Editor modal | - |
#Limits that apply here
Limit | Value | What happens |
|---|---|---|
Simultaneous image loads | 20 | At most 20 image URLs are resolved at once, so image-heavy documents load in waves. |
Session token lifetime | 20 minutes | The short-lived token that authorises diagram rendering and image proxying lasts 20 minutes and is refreshed after 18 minutes, on window focus and on reconnect. |
Raw HTML in Markdown | Not rendered | The viewer strips HTML and sanitises output, so HTML tags embedded in a Markdown document do not render. |
#Related
Sort tabs button is missing
The button is hidden when the panel is narrow.
Install prompt lists permissions the app does not appear to use, such as webhook or project manageme
The app requests manage:jira-webhook, manage:jira-project and manage:jira-configuration at
Something is missing or looks wrong
The rest of this family.
Found it? Good.
