Document disappeared after saving an edit, with no error shown
What you are seeing
A document disappeared after saving an edit, with no error shown.
#Why it happens
The save deletes the old attachment first and then uploads the new one. If the upload fails, no error is displayed.
#What to do
Copy the document text before saving a large edit. If it vanishes, re-create it from your copy. Check attachment size and Jira attachment permissions before retrying.
#Settings involved
Setting | Where | What it does |
|---|---|---|
View / Edit (editor mode) | Editor modal | Only Save in edit mode replaces the attachment. Viewing a document changes nothing. |
Title | Editor modal | Up to 50 characters. Becomes the new attachment's filename. |
#Limits that apply here
Limit | Value | What happens |
|---|---|---|
Document title length | 50 characters | Enforced by the Title input in the editor. The title becomes the attachment filename. |
#A few things that catch people out
If the delete succeeds but the re-upload fails, the document is lost and no error is shown.
Jira keeps no earlier version of the file, so there is nothing to restore from inside Jira.
#Related
Found it? Good.
