Diagrams page under Apps is empty, or is missing diagrams that definitely exist on issues

Updated
View as text
Open in Confluence
Open in ChatGPT Open in Claude

What you are seeing

The Diagrams page under Apps is empty, or is missing diagrams that definitely exist on issues.

#Why it happens

The browse page finds diagrams through a search index that is only written when a diagram attachment is added or deleted while the app is installed and licensed. Diagrams that were attached to issues before the app was installed were never indexed, and there is no backfill job.

#What to do

Open an affected issue and add or delete any diagram on it. That re-indexes the issue and it will then appear. The issue panel and the Diagrams context panel are unaffected: they read the live attachment list, so use those to confirm a diagram is really there.

#Settings involved

Setting

Where

What it does

Admin / project / site settings

-

-

Diagram (gadget configuration). Diagram

-

-

Diagram (gadget configuration). Language

-

-

#Limits that apply here

Limit

Value

What happens

Diagram title length

-

The Title input is capped at 50 characters. Titles are used verbatim as attachment filenames with no de-duplication or sanitisation, so two diagrams with the same title produce two identically named a

Browse page size

-

Each JQL page requests 12 issues and the list reveals 12 rows at a time; Show more loads the next batch. (The shared hook's own default is 50; the Diagrams page overrides it to 12.).

Concurrent diagram previews on the browse pa

-

Diagram content is downloaded one attachment at a time through a throttle, so thumbnails on a busy site fill in progressively rather than all at once.

Found it? Good.