Data residency
Your pages, diagrams and attachments live in Confluence, so Atlassian's data residency already covers them. Some Capable features keep data of their own outside Confluence: published sites, AI settings, connections to other services, approval notifications and calendar feeds. That data now follows your site's region too.
There is nothing to set up. The region comes from your Atlassian data residency setting.
#How the region is chosen
Your Atlassian data residency | Where Capable keeps its data |
|---|---|
EU or Germany | The EU, in Frankfurt |
Any other location, including the UK, Switzerland, Australia, Canada, India, Japan, Singapore and Korea | The United States |
Not pinned | The United States |
There is no separate Capable setting. To see the region in use, open About from the Capable menu and expand More details. See Find your Capable data region.
#What is kept in your region
Capable Sites: your published sites. Sites in the EU use an address ending in .eu.capable-sites.com.
AI settings and AI usage history.
Connections to Miro, Smartsheet and Google Analytics.
Approval notification data for email, Slack and Microsoft Teams.
Calendar subscriptions and feeds.
#When your site moves region
An Atlassian organisation admin starts a data residency move in Atlassian Administration. Capable's data moves with it.
How long | Around 90 minutes for Capable's part of the move. |
|---|---|
Published sites | Stay online during the move. The address changes to the new region, and the old address redirects permanently. Custom domains keep working without DNS changes. |
Calendar feeds | Feeds people already subscribed to keep working. New feeds use an address for the new region. |
AI | Your AI settings move. Usage history starts again. |
#Known limits
Feature | Where it runs |
|---|---|
External diagram rendering | In the United States for every site, including EU sites. Diagram source is sent to be drawn and nothing is stored. An admin can turn it off; see External diagram rendering. |
Built-in AI | Only for sites in the United States. Sites elsewhere can use AI with their own OpenAI or Anthropic key. |
Slack and Microsoft Teams messages | Pass through Capable's Slack and Teams apps in the United States, without being stored there. When EU versions of those apps are available, EU sites will need to disconnect and reconnect Slack and Teams. |
AI in Capable Search | Not offered for sites in the EU. |
Using an older version of an app? Data residency needs the new major versions of the Capable apps. Until an admin approves the update, an app keeps its data in the United States. See New major versions of Capable apps.
#A few things worth knowing
The region follows Atlassian's setting. If your Confluence is not pinned to a location, Capable uses the United States.
Only EU and Germany pinning keeps Capable's data in the EU today. Other locations use the United States.
Your Confluence content never moves to Capable. This page is only about data Capable keeps outside Confluence.
#Related
Your region, followed.
