I've set the GA ID but I'm not seeing any hits in the Google Analytics Console

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#Problem

I've set the Google Analytics ID on the configuration page, but when I view a page, it doesn't show up in the Google Analytics console

#Possible Solutions

#1. GA Property ID correctness

Please double check that the Google Analytics property ID you've set is correct. You can not use Google Tag Manager IDs, since that's a different system. Please also make sure that there is no hidden characters (such as a whitespace or newline) before or behind the ID.

#2. Google Tag Assistant

Use the Google Tag Assistant Chrome app from the Chrome Web Store to check if a beacon is being sent to Google: https://chrome.google.com/webstore/detail/tag-assistant-by-google/kejbdjndbnbjgmefkgdddjlbokphdefk?hl=en

  1. Once installed, open the app from its icon on the Chrome menu bar and click enable and record

  2. Then load a regular page on your Confluence instance

  3. The error message "Invalid call to gtag(), the Global site snippet is not installed" is a false negative due to the unusual workaround we have to use to provide you with the functionality

#3. Errors in the browser's Javascript console

Check the browser console for any warnings related to the Google Analytics app. Open the Javascript console as described on https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis and check for messages prefixed with "GA:"

If everything is configured properly, you should see something like this: 

Screenshot 2019-07-30 at 14.35.46.png

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