Use Cases
Capable Publishing for Confluence isn’t just another publishing tool. It’s your team’s backstage pass to structured content workflows that reduce risk, remove friction, and give you full control over how and when Confluence pages go live.
Whether you're maintaining an internal knowledge base or publishing public-facing help content, Capable makes your documentation process feel less like herding cats—and more like a well-run newsroom.
Here’s where it fits best 👇
🛠 Internal Documentation
Think: IT playbooks, engineering SOPs, HR policies, security protocols
Nobody wants a draft-of-a-draft floating around in the public knowledge base. With Capable Publishing, you can draft safely in private and only publish when the page is fully reviewed and approved.
Why it works:
Private Draft Spaces: Collaborate behind the scenes until it’s ready.
Approvals Before Publishing: Set custom approval flows for internal accuracy.
Publish to a Unified Knowledge Space: Let multiple teams contribute without chaos.
Example: Your IT team is writing a new onboarding guide for employees. They start in the “IT Drafts” space, get it reviewed by the IT lead and knowledge manager, and auto-publish it to “Internal Docs”—no Slack chasing or accidental early launches.
Find out more about using Capable Approval for Internal Documentation
🌐 Public Documentation
Think: Help centers, user guides, support portals
For teams managing customer-facing knowledge, consistency and quality matter. Capable helps you keep your docs polished, approved, and version-controlled—before they hit the spotlight.
Why it works:
Approvals with Slack & Email Notifications: Keep reviewers in the loop.
Scheduled Publishing: Drop docs alongside product releases.
Secure Read-Only Spaces: Publish to dedicated “view-only” areas to protect content integrity.
Example: Your support team creates a new feature guide. It’s reviewed and approved in the “Help Center Drafts” space and pushed live to your public help portal, synced via Scroll Viewport or RefinedWiki. Zero risk of half-baked content slipping through.
Find out more about using Capable Approval for Public Documentation
🧠 KCS (Knowledge-Centered Service)
Think: Agent-created articles, collaborative knowledge development, approvals at scale
Capable supports teams following KCS principles—where knowledge is created as a byproduct of solving real problems, but still needs structure and review before publication.
Why it works:
Auto-Request Approvals on Page Creation: When agents create a page, approvals trigger instantly.
Flexible Approval Thresholds: Define how many votes it takes to move content forward.
Traceable Publishing Logs: Keep audit trails for every step, from draft to delivery.
Example: A support agent writes up a fix for a common issue. Capable triggers an approval request to the knowledge manager. Once approved, it’s published to the external help center automatically—no manual steps, no bottlenecks.
Find out more about using Capable Approval for KCS
🚀 Marketing & Product Content
Think: Campaign copy, blog drafts, changelogs, release notes
Marketing teams use Confluence too—and they need publishing tools that match their pace. With Capable, you get structured approvals and flexible timelines without losing creative control.
Why it works:
Approval Expiry Dates: Keep deadlines on track.
Draft Privately, Publish Publicly: Protect brand voice during review.
External Sharing Options: Seamlessly push to live websites or portals.
Example: A product marketer drafts new release notes in a private space. Reviews happen via Slack. Once approved, the notes are automatically published to a public-facing product updates site—no fuss, no missed deadlines.
TL;DR
Capable Publishing is built for:
✅ Teams who care about accuracy and consistency
✅ Workflows that need structure, traceability, and review
✅ Publishing content internally, externally, or both
✅ Scaling documentation without scaling chaos
So whether you're managing an internal knowledge base, a public support site, or a content factory for a fast-moving team—Capable helps you go from idea to published, the smart way.