# Something is missing or looks wrong

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Most of these are the product protecting a value or waiting for an index to catch up, which is worth knowing before anybody raises a ticket.

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## At a glance

| **Symptom**                                     | **Usually because**                                                                                            |
| ----------------------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| A value shows \[unavailable\] on the page       | The reader cannot view the space that holds the variable, or the variable was deleted. The tooltip says which. |
| A published site shows \[unavailable\]          | The variable is a User variable, or it lives in a space the site does not publish.                             |
| An exported file shows \[unavailable\]          | The export is not PDF or Word, or the person exporting cannot view the variable.                               |
| A variable says no pages use it                 | The pages were published in the last few minutes, are live docs, or are pages you cannot see.                  |
| Showing the 500 most recently changed variables | The scope holds more than 500 variables.                                                                       |

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## In this section

[A value shows \[unavailable\] on the pageA page shows \[unavailable\] where a variable's value should be.](https://help.gocapable.com/variables/a-value-shows-unavailable-on-the-page.html)[A published site shows \[unavailable\] instead of a valueA published Capable Site shows \[unavailable\] where a variable's value should be.](https://help.gocapable.com/variables/a-published-site-shows-unavailable-instead-of-a-value.html)[An exported file shows \[unavailable\] instead of a valueAn exported file shows \[unavailable\] where a variable's value should be.](https://help.gocapable.com/variables/an-exported-file-shows-unavailable-instead-of-a-value.html)[A variable says no pages use it, or shows no usage at allA variable says no pages use it, or shows no usage line, although pages do show it.](https://help.gocapable.com/variables/a-variable-says-no-pages-use-it-or-shows-no-usage-at-all.html)[The catalogue says it is showing the 500 most recently changed variablesThe catalogue says it is showing the 500 most recently changed variables, and some variables cannot be found.](https://help.gocapable.com/variables/the-catalogue-says-it-is-showing-the-500-most-recently-changed-variables.html)

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## Related

### [How a value appears on the page](https://help.gocapable.com/variables/how-a-value-appears-on-the-page.html)

What readers see.

### [Permissions and access](https://help.gocapable.com/variables/permissions-and-access.html)

Symptoms by family.

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_Usually protecting something._