# Support and troubleshooting

How can I contact Smartsheet support for issues with the Confluence app?

Please open a ticket or schedule a call with our support team.

Are there any troubleshooting tips for common issues users might encounter with Smartsheet for Confluence?

Yes, please check them in the [troubleshooting](https://help.gocapable.com/smartsheet/gallery-view.html) section.

Can users track the status of incidents?

Users can check any incidents on our status page. Also, after reporting a bug, users can review the status of that bug.

If a Smartsheet's sharing settings are changed, does it impact permission in Confluence?

Yes, depending on the changes, the sheet can become unavailable in Confluence.  
**For more information**, please review the [User Guide](https://help.gocapable.com/smartsheet/user-guide.html).

What happens if a shared Smartsheet is deleted?

The sheets will become unavailable, and an error message will be displayed on the Confluence page where it is embedded.

**For more information**, please review the [User Guide](https://help.gocapable.com/smartsheet/user-guide.html).

What kind of data is collected by Smartsheet for Confluence for analytics or troubleshooting purposes?

You can get more info on the optional collected data for analytics in the [In-App Analytics](https://help.gocapable.com/smartsheet/in-app-analytics-configuration.html) section. 

**For further information** about the rest of the data we collect, please refer to the [Privacy & Security](https://marketplace.atlassian.com/apps/1224602/smartsheet-for-confluence-tables-gantt-filters-roadmaps?hosting=cloud&tab=privacy-and-security) tab on the marketplace.

What happens to embedded Smartsheets when I deactivate my Smartsheet account?

The sheets from that account will become unavailable, and an error message will be displayed on the Confluence page where it is embedded.

**For more information**, please review the [User Guide](https://help.gocapable.com/smartsheet/user-guide.html).