# Permissions and access

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.

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## At a glance

| **Symptom**                                                                                         | **Usually because**                                                                                                                                                                            |
| --------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| In the standalone Capable Quality app, the Quality item never appears on any page byline, no matter | The byline's display condition requires a content property that nothing in the app ever writes. Quality data is stored on the shared Capable index property instead. The condition can never b |
| Saving the Rules page fails with "Failed to save. You may need Confluence admin permissions."       | Only Confluence administrators can save rule configuration. The page is fully interactive for everyone and only rejects at save time.                                                          |
| Rule cannot be found under the expected heading on the Rules page                                   | Rules are grouped into four categories. Accessibility contains only Image alt text. Content & Structure contains Heading sequence, Heading capitalization, Empty page, Folder candidate, No he |

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## In this section

[In the standalone Capable Quality app, the Quality item never appears on any page byline, no matterIn the standalone Capable Quality app, the Quality item never appears on any page byline, no matter what permissions or settings are used.](https://help.gocapable.com/quality/in-the-standalone-capable-quality-app-the-quality-item-never-appears-on-any-page-byline-no-matter.html)[Saving the Rules page fails with "Failed to save. You may need Confluence admin permissions."Saving the Rules page fails with "Failed to save. You may need Confluence admin permissions.".](https://help.gocapable.com/quality/saving-the-rules-page-fails-with-failed-to-save-you-may-need-confluence-admin-permissions.html)[Rule cannot be found under the expected heading on the Rules pageA rule cannot be found under the expected heading on the Rules page.](https://help.gocapable.com/quality/rule-cannot-be-found-under-the-expected-heading-on-the-rules-page.html)

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## Related

[TroubleshootingEvery symptom.](https://help.gocapable.com/quality/troubleshooting.html)

[ReferenceLimits and gaps.](https://help.gocapable.com/quality/reference.html)

[How it worksThe behaviour.](https://help.gocapable.com/quality/how-it-works.html)

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_Most of these are expected behaviour._