# Something is missing or looks wrong

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.

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## At a glance

| **Symptom**                                                                                          | **Usually because**                                                                                                                                                                            |
| ---------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Link was pasted into the editor, the macro appeared, but it shows the not-configured empty state and | When Confluence auto-converts a pasted link it does not write anything into the macro's configuration. The link arrives separately, and the macro has to save it itself on first render. If th |
| Report frame appears but is blank, or shows a Power BI sign-in or permission message                 | Capable does not sign anyone in to Power BI. A secure report relies on the reader's own Microsoft session and their Power BI permissions; a report ID is embedded with automatic authenticatio |
| Power BI entry in Confluence admin shows a broken or missing icon                                    | The global settings entry points at an icon file (assets/macro/powerbi.png) that is not present in the app's assets. Only the main app icon and an unrelated image are there.                  |
| Brand new install does not appear on a production site                                               | The same pattern as the other production apps.                                                                                                                                                 |

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## In this section

[Link was pasted into the editor, the macro appeared, but it shows the not-configured empty state andA link was pasted into the editor, the macro appeared, but it shows the not-configured empty state and the config panel is blank.](https://help.gocapable.com/power-bi/link-was-pasted-into-the-editor-the-macro-appeared-but-it-shows-the-not-configured-empty-state-and.html)[Report frame appears but is blank, or shows a Power BI sign-in or permission messageThe report frame appears but is blank, or shows a Power BI sign-in or permission message.](https://help.gocapable.com/power-bi/report-frame-appears-but-is-blank-or-shows-a-power-bi-sign-in-or-permission-message.html)[Power BI entry in Confluence admin shows a broken or missing iconThe Power BI entry in Confluence admin shows a broken or missing icon.](https://help.gocapable.com/power-bi/power-bi-entry-in-confluence-admin-shows-a-broken-or-missing-icon.html)[Brand new install does not appear on a production siteA brand new install does not appear on a production site.](https://help.gocapable.com/power-bi/brand-new-install-does-not-appear-on-a-production-site.html)

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## Related

[TroubleshootingEvery symptom.](https://help.gocapable.com/power-bi/troubleshooting.html)

[ReferenceLimits and gaps.](https://help.gocapable.com/power-bi/reference.html)

[How it worksThe behaviour.](https://help.gocapable.com/power-bi/how-it-works.html)

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_Most of these are expected behaviour._