# "This PDF is password protected."

**What you are seeing**

"This PDF is password protected."

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## Why it happens

Password-protected documents are not supported and there is no place to enter a passphrase.

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## What to do

Remove the password from the file and re-upload it, or attach an unprotected copy to the page.

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## A few things that catch people out

* Password-protected PDFs are not supported and there is no password prompt.

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## Related

[Configured PDF disappeared after changing "Types of file"Switching between Public URL, Existing Page Attachment and New File Upload deliberately cl](https://help.gocapable.com/pdf-embed/configured-pdf-disappeared-after-changing-types-of-file.html)

[Exporting the Confluence page to PDF or Word leaves a gap where the embed wasThe macro has no server-rendered representation for Confluence's own page export.](https://help.gocapable.com/pdf-embed/exporting-the-confluence-page-to-pdf-or-word-leaves-a-gap-where-the-embed-was.html)

[Export and published sitesThe rest of this family.](https://help.gocapable.com/pdf-embed/export-and-published-sites.html)

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_Found it? Good._