# Permissions and access

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.

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## At a glance

| **Symptom**                                                                                      | **Usually because**                                                                                                                                                                            |
| ------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Some readers see "You cannot view this PDF - you do not have permission to view this attachment" | Attachments are fetched as the reader, so Confluence's own permissions apply. The app cannot check permission in advance, so the message only appears after the fetch fails.                   |
| Published Capable Site has no pop-out, no fullscreen, and text cannot be selected                | The exported viewer is a reduced version: zoom, Slider page navigation and Download only.                                                                                                      |
| Admin cannot find any PDF settings                                                               | There are none. The standalone app's PDF Gallery admin page contains only the Introduction panel, there are no space settings, and in the Suite the capability cannot be toggled off because i |
| Macro is replaced by "License Not Found" or "License expired"                                    | Licensing is enforced in production and covers every app surface including rendered macros.                                                                                                    |

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## In this section

[Some readers see "You cannot view this PDF - you do not have permission to view this attachment"Some readers see "You cannot view this PDF - you do not have permission to view this attachment".](https://help.gocapable.com/pdf-embed/some-readers-see-you-cannot-view-this-pdf-you-do-not-have-permission-to-view-this-attachment.html)[Published Capable Site has no pop-out, no fullscreen, and text cannot be selectedA published Capable Site has no pop-out, no fullscreen, and text cannot be selected.](https://help.gocapable.com/pdf-embed/published-capable-site-has-no-pop-out-no-fullscreen-and-text-cannot-be-selected.html)[Admin cannot find any PDF settingsAn admin cannot find any PDF settings.](https://help.gocapable.com/pdf-embed/admin-cannot-find-any-pdf-settings.html)[Macro is replaced by "License Not Found" or "License expired"The macro is replaced by "License Not Found" or "License expired".](https://help.gocapable.com/pdf-embed/macro-is-replaced-by-license-not-found-or-license-expired.html)

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## Related

[TroubleshootingEvery symptom.](https://help.gocapable.com/pdf-embed/troubleshooting.html)

[ReferenceLimits and gaps.](https://help.gocapable.com/pdf-embed/reference.html)

[How it worksThe behaviour.](https://help.gocapable.com/pdf-embed/how-it-works.html)

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_Most of these are expected behaviour._