# Everything else

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.

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## At a glance

| **Symptom**                                                                                          | **Usually because**                                                                                                                                                                            |
| ---------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Link that opens fine in a browser never loads in the macro, with no obvious error                    | The proxy only accepts https, and blocks bare IP addresses, IPv6 literals, private and internal hosts, localhost, example/test domains, anything under amazonaws.com or amazon.com, and .local |
| None of the display options (layout, height, download, popup, fullscreen, text layer) appear in the  | They stay hidden until a PDF source has been set.                                                                                                                                              |
| Height dropdown only offers "1"                                                                      | The panel could not read the document to find out how many pages it has (bad address, permission failure, or the upload has not finished).                                                     |
| New File Upload shows only "Uploading is only available when editing a page."                        | Uploading needs a page to attach to, and the macro is being configured outside a page edit.                                                                                                    |
| Initial Page is ignored, and there is no previous/next or page-number box                            | The macro is in Scroller layout, which always renders every page from the top and has no page navigation.                                                                                      |
| Opening pop-out or fullscreen shows the page the reader was on, not the configured Initial Page, and | The modal carries over the reader's current position and fills the modal rather than applying the scroller height limit.                                                                       |
| Switching "Types of render" between Default and Canvas changes nothing                               | The option has no effect. It is kept only so macros created by the original Connect app round-trip without losing data.                                                                        |
| Zoom will not go beyond 200%, or below 20%                                                           | The viewer clamps zoom to that range, in the macro and in the modal.                                                                                                                           |

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## In this section

[Link that opens fine in a browser never loads in the macro, with no obvious errorA link that opens fine in a browser never loads in the macro, with no obvious error.](https://help.gocapable.com/pdf-embed/link-that-opens-fine-in-a-browser-never-loads-in-the-macro-with-no-obvious-error.html)[None of the display options (layout, height, download, popup, fullscreen, text layer) appear in theNone of the display options (layout, height, download, popup, fullscreen, text layer) appear in the macro editor.](https://help.gocapable.com/pdf-embed/none-of-the-display-options-layout-height-download-popup-fullscreen-text-layer-appear-in-the.html)[Height dropdown only offers "1"The Height dropdown only offers "1".](https://help.gocapable.com/pdf-embed/height-dropdown-only-offers-1.html)[New File Upload shows only "Uploading is only available when editing a page."New File Upload shows only "Uploading is only available when editing a page."](https://help.gocapable.com/pdf-embed/new-file-upload-shows-only-uploading-is-only-available-when-editing-a-page.html)[Initial Page is ignored, and there is no previous/next or page-number boxInitial Page is ignored, and there is no previous/next or page-number box.](https://help.gocapable.com/pdf-embed/initial-page-is-ignored-and-there-is-no-previous-next-or-page-number-box.html)[Opening pop-out or fullscreen shows the page the reader was on, not the configured Initial Page, andOpening pop-out or fullscreen shows the page the reader was on, not the configured Initial Page, and ignores the Height setting.](https://help.gocapable.com/pdf-embed/opening-pop-out-or-fullscreen-shows-the-page-the-reader-was-on-not-the-configured-initial-page-and.html)[Switching "Types of render" between Default and Canvas changes nothingSwitching "Types of render" between Default and Canvas changes nothing.](https://help.gocapable.com/pdf-embed/switching-types-of-render-between-default-and-canvas-changes-nothing.html)[Zoom will not go beyond 200%, or below 20%Zoom will not go beyond 200%, or below 20%.](https://help.gocapable.com/pdf-embed/zoom-will-not-go-beyond-200-or-below-20.html)

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## Related

[TroubleshootingEvery symptom.](https://help.gocapable.com/pdf-embed/troubleshooting.html)

[ReferenceLimits and gaps.](https://help.gocapable.com/pdf-embed/reference.html)

[How it worksThe behaviour.](https://help.gocapable.com/pdf-embed/how-it-works.html)

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_Most of these are expected behaviour._