# "Miro status unavailable" or "Could not check your Miro connection" - and no Connect button

**What you are seeing**

"Miro status unavailable" or "Could not check your Miro connection" - and no Connect button.

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## Why it happens

The connection check itself failed (network or service problem). The app deliberately will not claim you are disconnected unless it knows you are.

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## What to do

Retry in a moment. If it persists, it is an availability problem, not something to fix by reconnecting.

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## Settings involved

| **Setting**  | **Where** | **What it does**                                                                                                                                                                                                             |
| ------------ | --------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Connect Miro | \-        | Starts the Miro authorisation in a new browser tab (OAuth providers block sign-in inside an iframe). The app then polls its own status every 2.5 seconds while the consent tab is open, and re-checks whenever you return to |

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## A few things that catch people out

* When that read fails the import falls back to a per-site map and retries hourly, so an upgrading customer could in principle be asked to reconnect Miro.

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## Related

["Miro is rate limiting us. Try again in a minute."Miro is throttling requests.](https://help.gocapable.com/miro/miro-is-rate-limiting-us-try-again-in-a-minute.html)

["Miro refused this request" or "That board no longer exists"Miro answered 403 (your Miro account is not allowed to see it) or 404 (the board was delet](https://help.gocapable.com/miro/miro-refused-this-request-or-that-board-no-longer-exists.html)

[Everything elseThe rest of this family.](https://help.gocapable.com/miro/everything-else.html)

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_Found it? Good._