# An image or feed will not load

A macro that fetches something from outside Confluence, an image, an RSS feed, an embedded page, can only reach domains an administrator has approved.

Without approval the browser is not allowed to make the request, and the macro shows a placeholder.

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## What to check

| **Check**                    | **Detail**                                                                 |
| ---------------------------- | -------------------------------------------------------------------------- |
| Is the domain approved?      | Approved domains are configured in the Atlassian Admin Hub, not in the app |
| Is the reader signed in?     | RSS feeds show a sign-in notice to anonymous readers rather than the feed  |
| Is the source reachable?     | A URL that needs authentication will not load for anybody                  |
| Is it an attachment instead? | Page attachments need no approval and are the safest source                |

⚠️

**Approving a domain is a security decision.** The reader's browser then connects to that host directly. Approve only domains you control or trust.

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## A few things worth knowing

* Attachments are the safest image source and survive publishing to a site cleanly.
* An approved domain applies site-wide, not per space.
* Anonymous readers see less than you do. Test while logged out.

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## Related

[Images in macrosThe three sources.](https://help.gocapable.com/macros/images-in-macros.html)

[Readers without a licence or an accountWhat anonymous readers get.](https://help.gocapable.com/macros/readers-without-a-licence-or-an-account.html)

[Formatting settingsWhere approval is configured.](https://help.gocapable.com/macros/formatting-settings.html)

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_Attachments always work. URLs need approving._