# Markdown panel shows 'License Not Found' or 'License expired' instead of documents

**What you are seeing**

The whole panel or global page is replaced by a yellow 'License Not Found' card, or a red 'License expired' or 'Trial expired' card.

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## Why it happens

The site has no active licence for the app, or the licence or trial has expired.

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## What to do

Renew or activate the licence in Jira > Apps > Manage apps. If you have only just installed the app, wait a few minutes for the licence to become active. Existing .md files remain downloadable from Jira's own attachment list in the meantime.

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## A few things that catch people out

* Your documents are not deleted. They are ordinary Jira attachments and stay on the issue.
* While the app is unlicensed, .md files added or removed are not recorded for search, so the Capable Markdown page may miss them later.

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## Limits that apply here

| **Limit**                     | **Value** | **What happens**                                                                        |
| ----------------------------- | --------- | --------------------------------------------------------------------------------------- |
| Global page results per fetch | 50 issues | The Capable Markdown page loads 50 issues at a time; 'Show more' fetches the next page. |

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## Related

### [Links inside the licence warning card go nowhere useful](https://help.gocapable.com/jira-markdown/links-inside-the-licence-warning-card-go-nowhere-useful.html)

When Manage Apps or View on Marketplace goes nowhere useful.

### [Logged-out or anonymous viewers see nothing from the app](https://help.gocapable.com/jira-markdown/logged-out-or-anonymous-viewers-see-nothing-from-the-app.html)

The panel and page are for logged-in users only.

### [Permissions and access](https://help.gocapable.com/jira-markdown/permissions-and-access.html)

The rest of this family.

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_Found it? Good._