# Capable Markdown global page shows no results, even though issues do have .md attachments

**What you are seeing**

The Capable Markdown global page shows no results, even though issues do have .md attachments.

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## Why it happens

The page is driven by a search index that is only written when the app is licensed. The attachment triggers that maintain it are filtered to licensed sites, so an unlicensed site never gets an index.

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## What to do

Check the licence in Jira > Apps > Manage apps. Once licensed, the index fills as attachments are added or deleted; existing files only appear after they are re-uploaded or deleted.

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## Settings involved

| **Setting**                 | **Where**                                                | **What it does** |
| --------------------------- | -------------------------------------------------------- | ---------------- |
| Sort tabs                   | Issue view > Markdown panel > sort button                | \-               |
| Getting started / List view | Apps > Capable Markdown > two icon buttons in the header | \-               |
| Project filter              | Apps > Capable Markdown > project selector               | \-               |

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## Limits that apply here

| **Limit**                     | **Value**    | **What happens**                                                                                         |
| ----------------------------- | ------------ | -------------------------------------------------------------------------------------------------------- |
| Global page results per fetch | 50 issues    | The Capable Markdown page loads 50 issues at a time; 'Show more' fetches the next page.                  |
| Background job time budget    | 25 seconds   | The function that recalculates the Markdown index per issue must complete within 25 seconds.             |
| Raw HTML in Markdown          | Not rendered | The viewer strips HTML and sanitises output, so HTML tags embedded in a Markdown document do not render. |

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## A few things that catch people out

* Diagram source and the user's short-lived token travel inside the image URL to Capable's hosted rendering service; the app declares all external addresses as not in scope for end-user data even though document text and diagram source transit them.
* Without an active licence in production the whole panel and the whole global page are replaced by a licence banner. Existing documents cannot be read through the app, though the .md files remain downloadable from Jira's attachment list.
* Only the upgrade event performs the registration on the Jira side.

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## Related

[Markdown files that were on issues before the app was installed never show on the global pageThere is no backfill and no scheduled reindex. The index is written only when an attachmen](https://help.gocapable.com/jira-markdown/markdown-files-that-were-on-issues-before-the-app-was-installed-never-show-on-the-global-page.html)

[Edited document lost its old attachment id, and the issue history shows an attachment deleted and reEditing works by deleting the existing .md attachment and uploading a replacement. There i](https://help.gocapable.com/jira-markdown/edited-document-lost-its-old-attachment-id-and-the-issue-history-shows-an-attachment-deleted-and-re.html)

[Everything elseThe rest of this family.](https://help.gocapable.com/jira-markdown/everything-else.html)

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