# Permissions and access

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.

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## At a glance

| **Symptom**                                                                                          | **Usually because**                                                                                                                                                                            |
| ---------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Dashboard gadget on a shared or anonymous dashboard shows nothing where a Mermaid, PlantUML or Graph | The dashboard gadget is the only surface that is not restricted to logged-in users, but server-rendered diagram types need an authentication token, and anonymous viewers are never issued one |
| Gadget's title or description cannot be set, or a description I expect is never shown                | Both fields exist in the gadget's stored configuration, but the gadget's edit screen renders only the diagram editor and the Edit/View and Save buttons. There is no title or description inpu |
| "Manage Apps" or "View on Marketplace" link on the licence banner leads nowhere useful               | The banner builds a Confluence admin path (<siteUrl>/wiki/plugins/servlet/upm), which does not work in Jira, and the Marketplace link resolves to a broken URL because the Jira app passes no  |
| Install permission screen asks for more than the app seems to need                                   |                                                                                                                                                                                                |
| Brand-new install does not seem to be registered with Capable, or support cannot see the site        |                                                                                                                                                                                                |

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## In this section

[Dashboard gadget on a shared or anonymous dashboard shows nothing where a Mermaid, PlantUML or GraphA dashboard gadget on a shared or anonymous dashboard shows nothing where a Mermaid, PlantUML or Graphviz diagram should be. And no error message.](https://help.gocapable.com/jira-diagrams/dashboard-gadget-on-a-shared-or-anonymous-dashboard-shows-nothing-where-a-mermaid-plantuml-or-graph.html)[Gadget's title or description cannot be set, or a description I expect is never shownThe gadget's title or description cannot be set, or a description I expect is never shown.](https://help.gocapable.com/jira-diagrams/gadget-s-title-or-description-cannot-be-set-or-a-description-i-expect-is-never-shown.html)["Manage Apps" or "View on Marketplace" link on the licence banner leads nowhere usefulThe "Manage Apps" or "View on Marketplace" link on the licence banner leads nowhere useful.](https://help.gocapable.com/jira-diagrams/manage-apps-or-view-on-marketplace-link-on-the-licence-banner-leads-nowhere-useful.html)[Install permission screen asks for more than the app seems to needThe install permission screen asks for more than the app seems to need.](https://help.gocapable.com/jira-diagrams/install-permission-screen-asks-for-more-than-the-app-seems-to-need.html)[Brand-new install does not seem to be registered with Capable, or support cannot see the site](https://help.gocapable.com/jira-diagrams/brand-new-install-does-not-seem-to-be-registered-with-capable-or-support-cannot-see-the-site.html)

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## Related

[TroubleshootingEvery symptom.](https://help.gocapable.com/jira-diagrams/troubleshooting.html)

[ReferenceLimits and gaps.](https://help.gocapable.com/jira-diagrams/reference.html)

[How it worksThe behaviour.](https://help.gocapable.com/jira-diagrams/how-it-works.html)

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_Most of these are expected behaviour._