# Brand-new install does not seem to be registered with Capable, or support cannot see the site

**What you are seeing**

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## Why it happens

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## What to do

Wait for the next app update, or contact Capable support and give them your site URL directly.

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## Related

[Dashboard gadget on a shared or anonymous dashboard shows nothing where a Mermaid, PlantUML or GraphThe dashboard gadget is the only surface that is not restricted to logged-in users, but se](https://help.gocapable.com/jira-diagrams/dashboard-gadget-on-a-shared-or-anonymous-dashboard-shows-nothing-where-a-mermaid-plantuml-or-graph.html)

[Gadget's title or description cannot be set, or a description I expect is never shownBoth fields exist in the gadget's stored configuration, but the gadget's edit screen rende](https://help.gocapable.com/jira-diagrams/gadget-s-title-or-description-cannot-be-set-or-a-description-i-expect-is-never-shown.html)

[Permissions and accessThe rest of this family.](https://help.gocapable.com/jira-diagrams/permissions-and-access.html)

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_Found it? Good._