# PDF, AI or PSD file uploaded fine but shows 'Unsupported Format' on the page

**What you are seeing**

A PDF, AI or PSD file uploaded fine but shows 'Unsupported Format' on the page

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## Why it happens

The library accepts these files and stores them, but gives them the Capable logo as a placeholder thumbnail. The Image reference macro cannot display them, and the Rovo/chat tools refuse them outright.

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## What to do

Convert the file to JPG, PNG, GIF or WebP and upload that. In a gallery these files still appear as a file-type icon tile and clicking still downloads them, which is often good enough.

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## Settings involved

| **Setting**                              | **Where**                                                   | **What it does** |
| ---------------------------------------- | ----------------------------------------------------------- | ---------------- |
| Global settings → Capabilities           | Confluence admin → Apps → Capable → Settings → Capabilities | \-               |
| Space settings → Capabilities            | Space settings → Capable → Capabilities                     | \-               |
| Upload permission (derived, not a Capabl | Confluence space permissions                                | \-               |

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## Limits that apply here

| **Limit**                | **Value** | **What happens**                                                                                                                                                                                         |
| ------------------------ | --------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Gallery live-tail window | 24 hours  | The folder listing tops up the search index with a live read of the folder's newest children, but only for items created in the last 24 hours. Outside that window the gallery shows exactly what the in |

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## Related

[Published site shows 'This image could not be exported (download failed)' or '(content not found orEither the referenced image has neither a stored full-resolution attachment nor a thumbnai](https://help.gocapable.com/images/published-site-shows-this-image-could-not-be-exported-download-failed-or-content-not-found-or.html)

[Caption on the page is different from the caption on the published siteOn a page, Show Caption prints the library asset's own title (or description). The publish](https://help.gocapable.com/images/caption-on-the-page-is-different-from-the-caption-on-the-published-site.html)

[Export and published sitesThe rest of this family.](https://help.gocapable.com/images/export-and-published-sites.html)

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_Found it? Good._