# Image shows 'Sign in to view this image' to logged-out visitors, even though the image exists

**What you are seeing**

An image shows 'Sign in to view this image' to logged-out visitors, even though the image exists

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## Why it happens

The image is stored as a plain external URL. That is the only source type that needs Capable's token-carrying proxy, and a logged-out reader has no token. Uploaded library files, Unsplash images and Confluence attachments all load directly and keep working for anonymous readers.

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## What to do

Upload the image into the Capable library instead of referencing an external URL. In the Suite, an admin can also approve the domain under Capable settings → Egress, but note that this does not help anonymous readers. The allowlist only applies to signed-in users.

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## Settings involved

| **Setting**                              | **Where**                                                   | **What it does** |
| ---------------------------------------- | ----------------------------------------------------------- | ---------------- |
| Global settings → Capabilities           | Confluence admin → Apps → Capable → Settings → Capabilities | \-               |
| Global settings → Asset access (Permissi | Capable settings → Asset access                             | \-               |
| Global settings → Egress                 | Capable settings → Egress                                   | \-               |

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## Limits that apply here

| **Limit**                                  | **Value**                                | **What happens**                                                                                                                                                                                        |
| ------------------------------------------ | ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Upload. Drag and drop accepted extensions. | Bmp, gif, ico, jfif, jpeg, jpg, png, svg | Anything else raises 'Invalid file type. Only image files are allowed'.                                                                                                                                 |
| General image compression target           | 5 MB and 2500 px on the longest side     | \-                                                                                                                                                                                                      |
| Editor / attachment-import fetch ceiling   | 3 MB                                     | An attachment loaded for editing or importing into the library is capped at 3 MB of raw bytes. Larger files are auto-resized to PNG to fit; only if that still fails does it error 'Image too large for |

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## Related

[Image shows 'This image could not be loaded. Try again shortly.'A transient server error or rate limit while fetching the image.](https://help.gocapable.com/images/image-shows-this-image-could-not-be-loaded-try-again-shortly.html)

[Style settings on my gallery do nothingYou are using Table layout. Corner radius, Gap, Shadow, Border and Thumbnail Height are ap](https://help.gocapable.com/images/style-settings-on-my-gallery-do-nothing.html)

[Everything elseThe rest of this family.](https://help.gocapable.com/images/everything-else.html)

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_Found it? Good._