# Export and published sites

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.

---

## At a glance

| **Symptom**                                                                                         | **Usually because**                                                                                                                                                                            |
| --------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| PDF, AI or PSD file uploaded fine but shows 'Unsupported Format' on the page                        | The library accepts these files and stores them, but gives them the Capable logo as a placeholder thumbnail. The Image reference macro cannot display them, and the Rovo/chat tools refuse the |
| Published site shows 'This image could not be exported (download failed)' or '(content not found or | Either the referenced image has neither a stored full-resolution attachment nor a thumbnail, or the reference points at an image owned by a different Capable app. The site exporter reads lib |
| Caption on the page is different from the caption on the published site                             | On a page, Show Caption prints the library asset's own title (or description). The published-site exporter prefers the Image Title stored on the macro and only falls back to the asset title. |

---

## In this section

[PDF, AI or PSD file uploaded fine but shows 'Unsupported Format' on the pageA PDF, AI or PSD file uploaded fine but shows 'Unsupported Format' on the page](https://help.gocapable.com/images/pdf-ai-or-psd-file-uploaded-fine-but-shows-unsupported-format-on-the-page.html)[Published site shows 'This image could not be exported (download failed)' or '(content not found orA published site shows 'This image could not be exported (download failed)' or '(content not found or no longer available)'](https://help.gocapable.com/images/published-site-shows-this-image-could-not-be-exported-download-failed-or-content-not-found-or.html)[Caption on the page is different from the caption on the published siteThe caption on the page is different from the caption on the published site](https://help.gocapable.com/images/caption-on-the-page-is-different-from-the-caption-on-the-published-site.html)

---

## Related

[TroubleshootingEvery symptom.](https://help.gocapable.com/images/troubleshooting.html)

[ReferenceLimits and gaps.](https://help.gocapable.com/images/reference.html)

[How it worksThe behaviour.](https://help.gocapable.com/images/how-it-works.html)

---

_Most of these are expected behaviour._