# You entered a Universal Analytics (UA-) ID and nothing is tracked

**What you are seeing**

You entered a Universal Analytics (UA-) ID and nothing is tracked.

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## Why it happens

The "Use UA tag instead" checkbox only changes the hints and validation on the ID field. Universal Analytics is not supported by any part of the app, and Google stopped processing UA data in 2023.

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## What to do

Create a GA4 property in Google Analytics and use its G- measurement ID.

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## Settings involved

| **Setting**                           | **Where**                                           | **What it does**                                                                                                                                                                               |
| ------------------------------------- | --------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Connect Google Analytics / Disconnect | Settings > Apps > Google Analytics > Connect Google | Starts a Google sign-in popup. The connection is site-level: one admin connects once and the whole Confluence site uses it. Disconnect revokes access at Google and deletes the stored tokens. |
| GA4 property                          | Settings > Apps > Google Analytics > Connect Google | Which GA4 property the in-Confluence reports read from. Also scopes the data stream, API secret and custom dimension controls.                                                                 |
| Data stream                           | Settings > Apps > Google Analytics > View tracking  | Picking a web data stream fills in the Measurement ID for you.                                                                                                                                 |

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## Limits that apply here

| **Limit**             | **Value** | **What happens**                                                                                                                             |
| --------------------- | --------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| Measurement ID format | \-        | Universal Analytics IDs are accepted by the settings field but collect nothing anywhere.                                                     |
| GA4 data latency      | \-        | New events and newly created custom dimensions take up to 48 hours to appear in Google Analytics. This is Google's behaviour, not the app's. |

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## A few things that catch people out

* Universal Analytics is effectively dead in this app even though the setting exists. Every collection path requires a G- ID.

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## Related

[Users you excluded with Allowed groups are still being counted in Google AnalyticsAllowed groups restricts who can OPEN the reports. It has never restricted who is tracked,](https://help.gocapable.com/google-analytics/users-you-excluded-with-allowed-groups-are-still-being-counted-in-google-analytics.html)

[You want page titles kept out of Google, so you ticked "Hide Google Analytics pages in Confluence"That setting only hides the app's own report pages from Confluence navigation. It has neve](https://help.gocapable.com/google-analytics/you-want-page-titles-kept-out-of-google-so-you-ticked-hide-google-analytics-pages-in-confluence.html)

[Everything elseThe rest of this family.](https://help.gocapable.com/google-analytics/everything-else.html)

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_Found it? Good._