# Permissions and access

Start from what you are seeing rather than from what you think is broken. Each page below names the symptom, explains why it happens, and says what to do about it.

Several of these are the product working as designed, which is worth knowing before anybody raises a ticket.

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## At a glance

| **Symptom**                                                                          | **Usually because**                                                                                                                                                                     |
| ------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| User gets a permission error opening the reports or the macro shows nothing for them | Allowed groups is set and they are not a member, and they are not a Confluence admin.                                                                                                   |
| Nothing is collected anywhere after a licence lapse                                  | Licence enforcement is active in production. An unlicensed site gets no measurement ID back in readers' browsers, server-side events are skipped, and published-site snippets stop too. |

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## In this section

[User gets a permission error opening the reports or the macro shows nothing for themA user gets a permission error opening the reports or the macro shows nothing for them.](https://help.gocapable.com/google-analytics/user-gets-a-permission-error-opening-the-reports-or-the-macro-shows-nothing-for-them.html)[Nothing is collected anywhere after a licence lapseNothing is collected anywhere after a licence lapse.](https://help.gocapable.com/google-analytics/nothing-is-collected-anywhere-after-a-licence-lapse.html)

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## Related

[TroubleshootingEvery symptom.](https://help.gocapable.com/google-analytics/troubleshooting.html)

[ReferenceLimits and gaps.](https://help.gocapable.com/google-analytics/reference.html)

[How it worksThe behaviour.](https://help.gocapable.com/google-analytics/how-it-works.html)

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_Most of these are expected behaviour._