# Check Google Analytics is tracking Confluence

To check Google Analytics is tracking Confluence, open the **Google Analytics configuration** page and go to **Tracking diagnostics**. Select **Check tracker config** first, then open a Confluence page in another tab, wait about 30 seconds, and select **Run live check** or **Recent events** to see what Google received.

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## Before you start

* You are a Confluence administrator.
* A measurement ID is saved. **Run live check**, **Recent events** and **Copy info** also need Google connected and a **GA4 property** chosen; **Check tracker config** does not.

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## Steps

1. Open Confluence **Settings** and select **Google Analytics**.
2. Go to **Tracking diagnostics** and select **Check tracker config**.
3. If it says **Not published**, select **Publish now**.
4. Open any Confluence page in another tab and wait about 30 seconds.
5. Select **Run live check**, then **Recent events**, and look for your page view.

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## What happens next

**Published.** means the browser tracker can read your measurement ID, so every reader is tracked. The live check and recent events read Google's realtime data, which has no processing delay, so a page view you just made should show within a minute. Standard reports still take up to 48 hours.

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## If it does not work

| **Message**                                       | **What to do**                                                                                                                                   |
| ------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Not published.**                                | Your settings are saved but the copy the tracker reads is missing. Select **Publish now**. Readers already on a page pick it up within a minute. |
| The licence was refused                           | Tracking is off for every reader. Check the app subscription in Atlassian Marketplace.                                                           |
| Could not reach the tracker configuration service | The check itself failed, not necessarily tracking. Try again in a moment.                                                                        |
| Rate-limiting message                             | Google is limiting realtime requests for the property. Try again in a few minutes.                                                               |

Still stuck? Tick **Verbose tracking logs** and select **Save configuration**, reproduce the problem, then select **Copy info** and paste the result into your support request. Untick it and save again when you are done, because it logs every page view.

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## Related

### [Google Analytics settings](https://help.gocapable.com/google-analytics/google-analytics-settings.html)

Every setting on the configuration page.

### [Something is missing or looks wrong](https://help.gocapable.com/google-analytics/something-is-missing-or-looks-wrong.html)

Symptoms and fixes.

### [Site-wide page view tracking](https://help.gocapable.com/google-analytics/site-wide-page-view-tracking.html)

How page views are recorded.

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_See it arrive, rather than wait two days to find out._