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Troubleshooting
If you’re unable to create or access templates, saved searches, reusable images, or other space-level objects in Confluence, it’s likely due to missing permissions in the relevant space. Capable stores two types of objects - Global and Space-specific - and each requires specific access rights.
Use the Permissions troubleshooter tool
1. From the Capable page, click on the Settings ‘Cog’ icon in the top right.
2. Select the Permissions troubleshooter from the menu.
3. Identify which permissions your user account is missing.
Understanding Object Types
Global Objects
These are stored in the Capable Asset Store, which is hosted in a dedicated Global Space. Global objects include templates, saved searches, images, and other assets that can be used across multiple spaces.
Why this matters: If a user doesn’t have the right permissions in the Global Space, they won’t be able to view, create, or update these global assets - even if they have full permissions in their regular Confluence spaces.
Space-specific Objects
These are stored directly in the Confluence space where they’re created and are only accessible there. Permissions must be configured in each space where you want users to manage these items.
Required Permissions
For the Global Space
To view, create, or update global templates, searches, images, or other assets, users must have:
read:content– Allows viewing of content in the Global Space.write:attachmentsandwrite:content– Allows uploading and modifying attachments (used for storing assets).
For Other Spaces
To manage space-level objects in a standard Confluence space, users must have:
read:content– Allows viewing of space-level objects.write:attachments and write:content– Allows creating and updating attachments such as saved search definitions, images, and templates.
Common Issues and Fixes
Issue | Possible Cause | Solution |
|---|---|---|
Can’t see templates or saved searches | Missing | Ask a space admin to grant |
Can’t create or update templates | Missing | Request |
Global objects not available | Permissions missing in the Global Space | Update permissions in the Capable Asset Store’s Global Space |
Best Practice: Assign Permissions Proactively
If you want certain users to be able to create or edit objects globally, make sure they have read:content and write:attachments in the Global Space. This ensures they can work across all spaces without running into permission errors.
You can set up default space permissions so that going forwards any new spaces will give the right users access.