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Intermittent User Search Failures (Jan 2026)
Severity | P1 |
|---|---|
Status | ONGOING |
Start Date |
|
End Date | - |
Tickets | ECOHELP-108052 |
Overview
Capable apps (Diagrams, Approval, Calendars, Markdown) are impacted by intermittent Confluence User Search API failures, causing unreliable user searches. Atlassian acknowledges this as P1 but has not posted publicly or provided a timeline for resolution.
Incident Description
The /wiki/rest/api/search/user endpoints fail sporadically with 500 Internal Server Error: "UndeclaredThrowableException" or async search exceptions. This only affects a subset of users and may be related to how many groups/sites a specific user has.
How do I know if I’m affected?
User Search returns no results
Error notification is displayed
Workaround
We've thoroughly investigated alternative APIs to bypass the failing CQL search, but none fully replicate dynamic content/user querying in Forge apps.
The only workaround for this Confluence Search API issue is retrying the operation after a 5-10 minute delay, aligning with observed 45-60 minute spike cycles.
Incident Timeline
Date | Time | Event | Party |
|---|---|---|---|
| 12:34 | Initial report of P1 incident | CAPABLE |
13:19 | P1 Confirmed by Atlassian | ATLASSIAN | |
10.50 | Requested progress report, ETA and public acknowledgement on status.atlassian.com | CAPABLE | |
12.48 | Notified Senior Atlassian engineering staff | CAPABLE | |
| 10.00 | Incident still ongoing. No communication or updates regarding the issue. | CAPABLE |
| 11.00 | We’re still observing issues with the user search affecting a subset of our userbase. | CAPABLE |
| 17.00 | We’re still observing intermittent issues with user searches, affecting at least 30 users. Atlassian believe they have tracked down the root cause, but we still don’t have an ETA. | CAPABLE |