# On the issue

The card is the product. Everything else exists to decide what goes on it and who sees it.

These pages cover where it can appear, what it shows, how it behaves at different widths, and the states that are not faults even though they look like one.

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## In this section

[The Attio card on an issueWhere the Attio card can appear on a Jira Service Management issue, what the three placements look like, and who is allowed to see any of them.](https://help.gocapable.com/attio-for-jira/the-attio-card-on-an-issue.html)[What the card showsThe anatomy of the customer card: rows in the administrator's order, how each kind of Attio value is printed, and what a row does when it holds more than it can show at once.](https://help.gocapable.com/attio-for-jira/what-the-card-shows.html)[Card states on a Jira issueEvery message the customer card can show, in the words it uses, who sees each one, and the two situations where the card renders nothing at all.](https://help.gocapable.com/attio-for-jira/card-states-on-a-jira-issue.html)[How the card reflows at different widthsThe same card is drawn in a narrow sidebar and in a full-width activity tab. It measures its own box and changes layout in three bands, and nothing else about it changes with width.](https://help.gocapable.com/attio-for-jira/how-the-card-reflows-at-different-widths.html)[Linked records on the cardA customer's company, contract or licence can be shown under the link that points at it, either inline or behind a disclosure. What that shows, how it opens, and what it deliberately leaves out.](https://help.gocapable.com/attio-for-jira/linked-records-on-the-card.html)[Pictures and initials on the cardWhere a customer's picture sits on a card that has no heading, when you get coloured initials instead, and why an attribute holding a picture address shows the address rather than the picture.](https://help.gocapable.com/attio-for-jira/pictures-and-initials-on-the-card.html)[Why the card has no Refresh buttonThe card refreshes itself rather than on demand. What that means for a value edited in Attio a minute ago, where Try again does appear, and which changes take effect immediately.](https://help.gocapable.com/attio-for-jira/why-the-card-has-no-refresh-button.html)

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## Related

[Get started](https://help.gocapable.com/attio-for-jira/get-started.html)

[Setting up](https://help.gocapable.com/attio-for-jira/setting-up.html)

[Troubleshooting](https://help.gocapable.com/attio-for-jira/troubleshooting.html)

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_This is the part agents actually use._