# Match Jira issues to Attio companies by email domain

To match Jira issues to Attio companies by email domain, open the project's Attio settings, choose **Match their company** on **Matching**, pick your Companies object as the record type, and choose the **Attribute holding the domain**. Only the part after the @ is looked up, so everyone at a customer resolves to the same company record, and free-mail domains are never matched.

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## Before you start

* You are a project administrator and Attio is connected. See [Connect Attio to a Jira project](https://help.gocapable.com/attio-for-jira/connect-attio-to-a-jira-project.html).
* Your Attio companies carry a domain, ideally in Attio's own domain attribute.
* Jira can read reporter email addresses on your site.

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## Steps

1. Open the project's **Project settings**, **Apps**, **Attio**, and go to **Matching**.
2. Choose **Match their company**. If you were matching something else, confirm with **Match their company instead**. This clears the record type and everything chosen after it.
3. On **Record type**, choose the object that holds companies, usually Companies.
4. Back on **Matching**, choose the **Attribute holding the domain**.
5. Optionally add entries under **Domains this project ignores** or **Domains to match anyway**.
6. Choose the fields again on **Fields**, then select **Next** through the remaining steps, or **Save changes** on the tabs.

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## What happens next

Every issue raised by someone at a customer's domain shows that company's record. A reporter at `mail.acme.co.uk` still finds a company stored as `acme.co.uk`, because the registrable domain is compared. A reporter on a free-mail domain such as Gmail gets no match, because a personal address says nothing about the company.

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## If it does not work

* No company matches: check the domain is stored on the record. A text attribute is compared whole, so Attio's domain attribute type is the more forgiving choice.
* A sole trader uses a free-mail address as their company domain: add it under **Domains to match anyway**.
* Two or three companies share the domain: the card lists them side by side so the reader can pick the right one. More than three are refused, because the card cannot say which is the customer. See [More than one record matches this reporter](https://help.gocapable.com/attio-for-jira/more-than-one-record-matches-this-reporter.html).

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## Related

### [Matching a company by its email domain](https://help.gocapable.com/attio-for-jira/matching-a-company-by-its-email-domain.html)

How domains are compared.

### [Step 3: Choose how issues are matched](https://help.gocapable.com/attio-for-jira/step-3-choose-how-issues-are-matched.html)

Every way to match.

### [Why a reporter on Gmail never matches a company](https://help.gocapable.com/attio-for-jira/why-a-reporter-on-gmail-never-matches-a-company.html)

Free-mail reporters.

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_One customer, one record, however many people write in._