# Link Jira issues to Attio records with a Jira field

To link Jira issues to Attio records with a Jira field, choose **Match a field** on the project's **Matching** settings, pick the **Jira field to read the customer from**, and say whether it holds **A name**, **A domain** or **An email address**. This suits software and business projects, where whoever raised the issue works for you and the customer is typed into a field.

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## Before you start

* You are a project administrator and Attio is connected. See [Connect Attio to a Jira project](https://help.gocapable.com/attio-for-jira/connect-attio-to-a-jira-project.html).
* The project has a field that names the customer, such as a Customer or Account field, and your team fills it in consistently.
* The Attio object has an attribute holding the same thing: a name, a domain or an email address.

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## Steps

1. Open the project's **Project settings**, **Apps**, **Attio**, and go to **Matching**.
2. Choose **Match a field**, and confirm with **Match a field instead** if asked. This clears the record type and everything after it.
3. Choose the **Jira field to read the customer from**.
4. Under **What that field holds**, choose **A name** (like NVIDIA), **A domain** (like nvidia.com) or **An email address**.
5. On **Record type**, choose the object the field names, such as Companies.
6. Back on **Matching**, choose the **Attribute to compare the field against**, then choose the fields and save.

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## What happens next

Each issue shows the record named in that field, whoever raised it. Matching on a field needs no reporter email address, so it works on issues with no reporter and needs no extra Jira permission. A name is compared exactly against a text attribute; a domain or full URL is reduced to its domain, and the project's ignored-domain list still applies.

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## If it does not work

* **This project is pointed at a field Jira did not list**: the field was deleted or is no longer available. Choose another.
* No match for a name: the text must match the Attio attribute exactly. Try **A domain** if your team can type the customer's domain instead.
* The field is empty on an issue: there is nothing to look up, so no record shows.

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## Related

### [Step 3: Choose how issues are matched](https://help.gocapable.com/attio-for-jira/step-3-choose-how-issues-are-matched.html)

Every way to match.

### [How an issue is matched to an Attio record](https://help.gocapable.com/attio-for-jira/how-an-issue-is-matched-to-an-attio-record.html)

The lookup, step by step.

### [Match Jira issues to Attio companies by email domain](https://help.gocapable.com/attio-for-jira/match-jira-issues-to-attio-companies-by-email-domain.html)

Match on the reporter's domain.

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_The customer your team named, not whoever raised the ticket._