# Choose who sees Attio data in Jira

To choose who sees Attio data in Jira, open the project's Attio settings and go to **Permissions**. Pick the permission a viewer needs, from **Project administrators only** to **Anyone who can see the issue**, and optionally name groups under **Restrict to groups (optional)**. A viewer then needs the permission and one of the groups. Everyone else sees nothing at all.

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## Before you start

* You are a project administrator.
* You know which Jira groups, if any, should be the only ones to see CRM data.

| **Option**                       | **Who it covers**                                                                              |
| -------------------------------- | ---------------------------------------------------------------------------------------------- |
| **Agents in this project**       | Anyone with agent access. Only exists on service management projects, where it is the default. |
| **Anyone who can see the issue** | Every licensed user who can browse the project. The default on software and business projects. |
| **Users who can manage sprints** | A team-lead audience on projects that use sprints.                                             |
| **Project administrators only**  | The narrowest option, useful while you decide what to show.                                    |

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## Steps

1. Open the project's **Project settings**, **Apps**, **Attio**.
2. Go to **Permissions**.
3. Choose the permission a viewer must hold.
4. Optionally type Jira group names, separated by commas, under **Restrict to groups (optional)**.
5. Select **Save changes**, or **Next** in the wizard.

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## What happens next

The server checks the audience on every request. A viewer must also be able to open the issue at all; that floor cannot be configured away. Unlicensed and anonymous users never see the card. Adding a person to a group can take up to fifteen minutes to take effect.

📝

This controls the agent card only. Customers on the portal see the separate customer panel, and only the fields published to it. See [Show customers their Attio details on the Jira Service Management portal](https://help.gocapable.com/attio-for-jira/show-customers-their-attio-details-on-the-jira-service-management-portal.html).

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## If it does not work

* Nobody sees the card: a group name may be misspelt, or nobody is in it. The card gives no explanation, because saying it exists would itself reveal something.
* On a software project, **Agents in this project** is unavailable: nobody holds agent access there. Choose another option.

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## Related

### [Who can see the customer card](https://help.gocapable.com/attio-for-jira/who-can-see-the-customer-card.html)

Every gate, in order.

### [Step 5: Choose who can see the card](https://help.gocapable.com/attio-for-jira/step-5-choose-who-can-see-the-card.html)

The permissions step.

### [One agent sees the card and another does not](https://help.gocapable.com/attio-for-jira/one-agent-sees-the-card-and-another-does-not.html)

When one agent sees it and another does not.

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_Decide the audience before the card exists._